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Quick replies are the predefined messages which you can send with just a click. No need to copy and paste every time you need to send the same message.
To create a quick reply, you can login to your dashboard here and find “Quick Replies” menu in sidebar. Here is the little information about each fields.
Title: It’ll be displayed when all the quick replies are listed. It is for identification purpose only.
Message To Send: The content to send to customers. You can write it in any language.
Image: You can add an optional image with a message. It will be displayed in the list of quick replies and you can directly drag and drop to chat.
URL to add: If you want to add a URL you can place it here and it will be appended at the bottom of the message.